The covid-19 pandemic has highlighted gaps in the legal industry’s modernity and encouraged both in–house counsel (IHC) and firms to embrace flexibility and collaboration. Remote working practices look set to continue well into the future, having been vindicated both in terms of productivity, revenues and in the positive impact that it has had on the health and wellbeing of staff – but physical office life and face-to-face meetings also continue, and will always be a feature of working life. In this hybrid world, existing and new legal tech has a significant role to play in how IHC and firms maintain their relationships and how firms meet IHC’s legal needs.

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