Conveyancing firms were faced with many challenges when the country went into lockdown on 23 March. Not only did the initial government guidance say people should work from home – but people could still move house. 

Those conveyancing firms where staff already worked from home, or had case management systems in place so that staff could work from home as needed, could continue to provide services with a minimum of interruption.  

Firms worked hard to get their staff set up to work from home in compliance with the guidance, but many were office-based and so it was harder for those firms to set up teams of staff working from their own homes. 

Alongside these practical issues, some people had already e...

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