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Clients value service more

The value of legal knowledge is diminishing, says Leeds solicitor Jonathan Wearing, and lawyers must accept it

9 September 2013

Unless you are in a pub quiz team I reckon that the value that we place on expert knowledge is diminishing. At the same time the value placed on good, intelligent service is increasing.

This shift hasn't happened overnight, but for law firms these two elements have been brought into sharp focus over the past few years. It is often argued that the tough times being felt by law firms is down to the economic downturn, cuts to legal aid, heightened competition from ABSs or the financial impacts of the Jackson reforms. Banks, professional indemnity insurers, lenders, and regulators all come in for criticism; in some cases deservedly so. While each of these elements are proving to be catalysts for change in the profession, this unprecedented pressure is because legal knowledge is no longer valued or understood as it was.

Everyone now researches online. Everyone can access the law for free. This ease of access has meant that the respect that lawyers ...

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