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Keeping clients informed is your best complaint prevention tool

Informed clients are more likely to pay their bills and recommend you, says John Coulter

Withdrawal symptoms: when funders pull out

With commercial funding arrangements rising in popularity, litigators should be aware 'of the risk that funders can usually terminate an agreement, says Francesca Kaye

Grunge is the enemy within your business

For no fault of your own, there is ?probably too much friction stopping your firm from delivering successful outcomes, and you need to get rid of it, says ?Julian Summerhayes

The trouble with confidential calls in public places

Anybody in a crowded commuter carriage could be listening in on a client-confidential conversation, says Eleanor Kilner as she shares her crisis management response tips

Rumours of merger mania have been greatly exaggerated

There will undoubtedly be more mergers between law firms, but the declining number of suitable partners is unlikely to lead to the predicted boom, says Andrew Hedley

Experts: from 'reasonably required' to 'necessary

The Court of Appeal is increasingly supporting robust case management decisions but what are we to make of the new requirements that family law experts should be 'necessary', asks Graeme Fraser

Taking stock

As professional indemnity insurance enters the post-ARP era, Frank Maher considers whether recent sector upheavals are an indicator of future renewal cycles

Criminal defence lawyers are the engine oil of the justice machine

Cuts will cause long-lasting damage to the system, argues Richard Hull