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Look around you for the shape of things to come

Supervisors will help define your future professional style, from email sign-off to integral tasks such as billing, says Pippa Allsop

In sickness and in health

The medical profession is failing where solicitors excel, believes Russell Conway

Wilful neglect or mistreatment?

Healthcare professionals should have little to fear from a new criminal offence if they are already prioritising their patients' needs, says Laura Thompson

Damage control: Defamation Act in force

Stuart Evans and Simon Garner say that a stricter approach will hopefully lead to speedier resolutions

Double trouble: disaster can strike businesses twice

There is no substitute for a well-thought-out recovery plan, which includes insurance for physical damage and for any loss of trade during a period of...

Softly, softly, catchee monkey

Patience, concern and good intentions should underpin dealings with regulators, says John Gould

Outside edge: make software work for your own processes

Firms must understand that to gain advantage, investment and value goes way beyond the purchase price, says Damian Blackburn

Getting a handle on costs management

Time recording and budgeting may be onerous, but practitioners had better get used to it, says Jon Lord