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Why complaints should be valued

Value complaints from the point of view of what you can learn from them, as opposed to the hassle they can cause, advises Barbara Spoor

The broad strokes

Dwelling on the past

Maybe it's time for the Law Society to invest in some varifocals, preferably rose-tinted, but fit for purpose

Westminster Council's decision to re-house family 50 miles away is deemed unlawful

Supreme Court says councils must evidence decisions to move homeless out of area

Pandas and pumas

The new arena for international and progressive trade is to be found in the trade ties between Latin America and Asia, says Derek Sambrook

There are bigger employment issues than zero-hours contracts

Demand for flexible work patterns, potential loopholes, and problems with defining 'regular contract' means Labour's proposals face considerable challenges

Grayling fails to argue he can make and break his own rules

Judges 'struck' by Lord Chancellor's submission that he cannot be bound by his own regulations

PI claims company fined £80,000 for nuisance calls

Direct Assist enters liquidation following ICO fine