With the LSB failing to make an emphatic decision on referral fees, the debate is sure to drone on. But short of government intervention, what can be done? And does it matter anyway with ABSs hovering on the horizon? Lawyers on the frontline state their case
When the ABS era arrives, many law firms will struggle to compete with the flawless customer service offered by the big non-legal brands – but it's not too late to improve standards, says Andrew Morton
When Russell Conway wrote a column asking what the point of the Pro Bono Centre's shiny new office on Chancery Lane was, he hit a nerve. Can the centre's chief executive, Rebecca Hilsenrath, talk him round?
