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Articles

Differentiation: Developing the right approach for you

In the first two articles of this series, Andrew Hedley, business development partner at Pinsents, considered the concept of differentiation and the way in which it can be used to shape the direction and strategy of a firm. In particular, he argued that there is no 'one size fits all' or formulaic approach when it comes to developing the right strategy. This final part of the series considers the range of issues that need to be considered when trying to differentiate your business.

Financial-management systems: Do you really know what is going on?

Accounts and practice-management software are frequently regarded as one of those dull but worthy aspects of legal technology that all firms must have, but involves aspects of the business that only cashiers and bookkeepers buried in the bowels of the practice ever use or worry about.

Event report: LEX Connect Europe 2004

LEX Connect Europe followed close on the heels of LEX Connect UK, held in January 2004. With little time to gather resources for this second event in the legal Connect calendar, would Ark Group be able to follow up its success with this Amsterdam event of 1-2 March 2004? Caroline Poynton went along to find out.

The importance of knowledge management

Knowledge-management strategies are a natural partner to HR, especially as the term human capital has become more popular with its emphasis on firm-wide knowledge sharing and organisational learning. Karen Battersby, course leader of Nottingham Law School's postgraduate diploma in knowledge management for legal practice, explores the components of a knowledge-management system and highlights the range of benefits knowledge sharing can have in UK law firms.

People and places

Find out who is moving where and when...

What management system

The decision to implement the latest technology to improve working processes is a wise move in delivering to clients the best legal services possible. However, confusion reigns in what various systems provide and enable, often making effective implementation impossible. Tim Travers, a consultant at Neil Cameron Consulting Group, attempts to demystify the management-systems landscape.

Peace process?

Involved in a mediation for the first time? Don't panic – with careful planning and a good mediator, it can be a win-win situation, says Paul Newman

Escape clause

When can the courts refuse an application for a civil jury trial? Tony Davies reports on a Court of Appeal decision which clarifies the correct approach