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Unfair dismissals update (2)

Martin Edwards discusses statutory grievance procedures, striking out and settlements

VAT: post-M&S legislation open to challenge

Marks & Spencer (M&S) should be entitled to claim group relief on the losses sustained by its subsidiaries in Germany and Belgium, the High Court ruled this week, as the government is already taking steps to minimise the impact of the EU ruling in the case.

Trend tracker: Taming e-mail

The next generation of intelligent e-mail management systems has some nifty new tricks up its sleeve that go beyond compliance and corporate governance. By Gary Eastwood.

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Five minutes with... Janet Day, IT director, Berwin Leighton Paisner

Firms that have invested heavily in technology solutions are now looking at how they can better integrate and use their systems to improve efficiencies and business throughput. With this in mind, Caroline Poynton talks to Berwin Leighton Paisner's (BLP) IT director Janet Day about her firm's approach to business-process management.

Dare to be different: Gaining the competitive edge on a behavioural level

In a profession where technical expertise is a given, how can a law firm really differentiate its services in a competitive market? Andrew Powell, director of marketing at CMS Cameron McKenna, argues that it's about delivering and interacting with clients through the consistent application of behaviours and principles throughout the organisation.

Pagan Osborne acquires Ketchen & Stevens

Fife-based Pagan Osborne has expanded its accessible personal-asset management and private-client services into Edinburgh, following the acquisition of the private client, agriculture and property divisions of Ketchen & Stevens WS.

Differentiation: Developing the right approach for you

In the first two articles of this series, Andrew Hedley, business development partner at Pinsents, considered the concept of differentiation and the way in which it can be used to shape the direction and strategy of a firm. In particular, he argued that there is no 'one size fits all' or formulaic approach when it comes to developing the right strategy. This final part of the series considers the range of issues that need to be considered when trying to differentiate your business.