The magic-circle law firm Freshfields Bruckhaus Deringer recently opted to transform its intranet in an attempt to increase collaboration across diverse teams using an Enterprise 2.0 social business tool.

At the international law firm Freshfields it was deemed necessary to significantly improve knowledge sharing and collaboration across practice groups, sector groups and client teams across the world. We wanted to do this using the new Enterprise 2.0 social business tools that lower the barriers to fee-earners using knowledge-management systems. With the old intranet we had a mountain of information, but too much of that was out of date, ownership was often difficult to trace, and the system itself was not used nearly as much as it should have been because it was not perceived as being user friendly or adding business value.

What is Enterprise 2.0?

Over the past few years a new approach to knowledge managemen...

Jean-Yves Gilg
Solicitors Journal

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