While familiar technologies were embraced, scepticism remained about newer tech
Research jointly commissioned by the Legal Services Board (LSB) and the Solicitors Regulation Authority (SRA) has revealed that while clients are generally comfortable with the use of well-established technology, such as video consultations and e-signatures, there is less willingness to embrace newer LegalTech, such as smart contracts and chatbots.
The research, entitled ‘Social acceptability of technology in legal services’, explored willingness among the public and legal professionals to use LegalTech. The research also aimed to understand the extent to which peo...
