Emma Walker assesses the need for firms to adopt transparency when providing certain legal services
In 2016, the Competition and Markets Authority (CMA) published an interim report as part of a study looking at the supply of legal services. It found that, in many cases, consumers had insufficient information to choose the ‘best’ option for legal services. In fact, research suggests only 10 per cent of people seek advice and support from legal professionals. A key reason many do not access help is down to a lack of accessible information.
Responding to the CMA’s research and recommendations, the Solicitors Regulation Authority (SRA) introduced new Transparency Rules in 2018. These were designed to improve public access to legal services, by ensuring more easy-to-understand information about legal service provider...
Leigh Day & Co