Law firms need to adapt to obtain maximum benefit from case management systems, says IT columnist Rupert Kendrick
Many law firms import technology to improve their performance and reduce cost per case and then complain when the solution fails to live up to expectations. They claim the technology has failed to produce an adequate return on investment (ROI) and more frequently than might be expected use of the technology is ultimately abandoned.
Often, this complaint is heard about case management systems. Many law firms assume that the simple automation of procedures in case-handling will mean that cases are automatically conducted more efficiently and cost-effectively. It is not an assumption which they are entitled to make.
Holy grail
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