Jack Shepherd considers how to encourage lawyers to use the technology your firm has invested in

Your firm has spent money on a new tech tool. A firmwide email goes around telling you the tool is ready to use. You instantly delete it – you don’t have time to read emails. Perhaps a random shortcut appears on your desktop. It stays there, getting comfortable next to the recycling bin, but is certainly never clicked on. You wonder: “why are we spending so much money on tools nobody uses?”

This is a familiar narrative for many lawyers at all types of law firms. Technology that is bought, but not used, is not only expensive but also causes disillusion among lawyers. Bogged down with everyday problems such as ‘why is my computer so slow’, and ‘I wish the office wifi was quicker’, it&rs...

Jack Shepherd
Legal practice lead

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