Jenny Hotchin argues understanding how lawyers actually work is an essential prerequisite of a successful legal tech rollout
Let’s get something out of the way up front: lawyers, generally speaking, don’t care about legal tech.
They care about the matters they’re working on and the clients they’re serving; they care about the thorny issues they’re navigating, the counsel they’re giving, the documents they’re drafting or reviewing, and the deadlines they’re up against. They care about getting home at the end of the night at a reasonable hour.
For the most part, a new legal tech product or solution is not at the top of their list of priorities.
Given this relatively common sentiment, how can leaders at law firms ensure the successful launch of a new legal tech solution across their own team...