Seventy-seven courts in England and Wales will close over the next seven years as part of the HM Courts and Tribunal Service’s (HMCTS) modernisation project, a new National Audit Office (NAO) report has revealed.

In its latest report on the plans to reform the justice system to make it simpler and cheaper to run, the NAO said although progress has been made, HMCTS is behind schedule and faces “a significant challenge” to deliver its planned revamp on time and to budget.

HMCTS has closed 127 courts and tribunals since 2015, the report says, but has had to postpone future closures because of delays in completing other reforms.

It has also reduced its estimate of future court closures from 96 to 77 following a value for money assessment.

Although HMCTS has strengthened its approach to stakeholder engagement and is more transparent about the progress of its reforms, stakeholders have raised concerns that HMCTS is not being transparent enough in how it makes decisions, the report said – particularly when assessing access to justice.

“HMCTS needs to better understand the impact of its reforms, including how they are affecting users of the justice system.

"It should do this by publishing its data on the effects of court closures and using feedback on how new services are being received to inform the development of future reforms.

"As it enters the third stage of its reforms it must move from designing new services to ramping up their implementation,” the report said.

Some services are not yet fully available to the public because HMCTS has made less progress than anticipated, the report noted, and the scope of its wider reforms have also been reduced by cancelling two projects.

The timetable for the reform has also been extended to seven years – a year longer than original projections.

“While these changes do not affect the broad objectives of reform, they mean that lifetime savings have now fallen by £172m to £2.1bn.

"At the same time, the savings to date of £133m claimed by HMCTS may not all have directly resulted from its reforms.”

NAO comptroller and auditor general, Gareth Davies, commented: “HMCTS has made good progress in reforming some services, but it is behind where it expected to be and has had to scale back its ambitions.

"The timescale and scope remain ambitious and HMCTS must maintain a strong grip if it is to deliver a system that works better for everyone and delivers savings for the taxpayer.”

Responding to the report, Susan Acland-Hood, HMCTS CEO said: “We are pleased the NAO has recognised the progress we have made towards a more accessible and efficient justice system.

"More than 300,000 people have now used our online services, and two new service centres are making it easier and quicker for all to access help.

"This is an ambitious and challenging programme but it is already making a significant difference.