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Nicola Laver

Editor, Solicitors Journal




Advice on education and discrimination matters can now be provided face-to-face, the Legal Aid Agency has announced. The start of new contracts for face-to-face advice in education and discrimination matters paves the way for the removal of the mandatory civil telephone gateway in spring 2020. Since 1 September 2019 prospective clients still need to contact the Civil Legal Advice operator service or use the digital CLA service. However, potentially eligible clients seeking help in education or discrimination will have greater freedom to access face-to-face advice. 1 September 2019