CMA's open letter sets out consumer law concerns and recommended steps for compliance
In an open letter to PCR test providers, the Competition and Markets Authority (CMA) has urged providers to “immediately review their practices and policies” and seek legal advice if required to ensure they are compliant with consumer protection law
The letter – which sets out how current practices may breach consumer law, including the Consumer Protection from Unfair Trading Regulations 2008, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Information) Regulations 2013 – has been sent to every provider on the gov.uk list. The letter also details steps providers may take to comply with the law.
The CMA has the power to enforce ...