The CMA hopes consumer protection law will be "clarified" to address uncertainty

The Competition and Markets Authority (CMA) has closed its investigation into whether British Airways and Ryanair broke the law when they failed to offer refunds to customers who were unable to legally take flights during lockdown due to a “lack of clarity in the law”.

British Airways customers were given the option of credit vouchers or a fee-free right to rebook, while Ryanair customers had a fee-free right to rebook. Ryanair told the CMA it had also offered refunds to a small number of customers “having reviewed the specifics of their cases.”

The CMA launched its probe in June, but after an examination of relevant law and evidence gathered during its investigation, has concluded the law does not pro...

Suzanne Townley
News Editor
Solicitors Journal

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