The Court of Appeal has rejected submissions that financial constraints and economic pressures require solicitors to ‘commoditise’ their advice. Lord Justice Tomlinson warned against over-reliance on standard letters and tick-box questionnaires to discharge the duty owed to clients to ensure they fully understand the instructions that are provided.
The warning was given in Proctor v Raleys Solicitors  EWCA Civ 400, where the court upheld a finding of professional negligence against Raleys for its conduct of Mr Proctor’s miner’s compensation claim.
The case concerned a claim
by Proctor that Raleys failed...
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