Industry professionals have suggested the portal may be "too complex for most motorists to use independently"
The first tranche of Official Injury Claim (OIC) service data has revealed over 90 per cent of claimants still required professional help to make a claim using the ‘whiplash portal’.
The data and statistics released by the Ministry of Justice (MoJ) last week (21 October) reflect claims made between 31 May – 31st August 2021, the first quarter of data captured by the service.
The portal was launched on 31 May as part of the government’s whiplash reform programme, aimed at enabling claimants to make a claim without the need for legal representation. The reforms also increased the small claims track limit for road traffic accident (RTA) related personal injury claims from £1,000 to £5,000; int...