Caveat emptor – the name of the new Ministry of Justice (MoJ) small claims portal. Not quite, and not ‘let the buyer beware’ – but rather, ‘let the consumer beware’.

This was the feeling held by many of us at the recent Motor Insurers Bureau (MIB) conference, where the portal was laid out for us for the first time.   The gaps identified by conference attendees were numerous and concerning.

At the Association of British Insurers (ABI) conference the previous day, the MIB’s CEO Dominic Clayden highlighted that the portal would ask certain questions to let litigants in person (LiPs) know that the system is the right way to make a claim, ie in recognising it was a claim worth less th...

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