Vulnerable consumers need more cost options and ‘jargon-free’ legal services

LSB research first step towards improving outcomes for people with mental health problems or dementia

18 Jul 2017

Vulnerable consumers suffering from mental health problems or dementia would benefit from legal services that offer “jargon-free” advice and greater cost transparency, new research commissioned by the Legal Services Board has found.

Sixty individuals with mental health problems or dementia – and those caring for them – were interviewed about their experience of legal services to help the LSB identify what can be done to improve accessibility, service experience, and outcomes for vulnerable consumers.

While many respondents believed their legal needs were being met, they wante...

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