Pippa Allsop discusses the tensions between the human legal advisor and technology

It is probably no surprise to any legal practitioner that ‘client handling’ was among the top three skills ranked as most important in a solicitor’s day-to-day work, according to a recent study commissioned by the Law Society.

What is perhaps more interesting is the fact that, at 53 per cent, client handling far outstripped other seemingly essential legal skills such as writing and drafting (38 per cent) and ‘solving problems requiring solutions specific to the situation’ at 36 per cent.

There’s no doubt that being proficient in client handling is crucial to being a solicitor. This could mean, as it does in my own practice area of family law, managing the sharp end of a client’s emoti...

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