The challenges of operating in a recession are tough, especially for smaller firms, but the potential challenges of the Legal Services Act may prove to be tougher. There have been many articles written on the likely outcomes of the Act. Most of these describe the landscape of high street law firms and how larger non-legal enterprises will be able to muscle in on their patch. The common reasons cited for this possible future are: brand awareness, media exposure, IT capability and retail purchasing power.

The IT side of this argument is for me the most pertinent; while technology has provided firms with efficiency gains for a long time, there has never been an event such as this to provide the motivation for all firms to review thei...

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