The New York Times' three investigative articles on arbitration practice in the US have caused substantial controversy over the past few days among alternative dispute resolution (ADR) practitioners, scholars, business owners, and the general public.

Published over the last two weeks, they paint a particularly negative picture of arbitration, portraying it as a mechanism manipulated by large companies to avoid the courts and deprive citizens of access to justice in the process.

The New York Times' articles have themselves bee...

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