The word ‘innovation’ has received somewhat of a bad reputation in recent years, due to a combination of factors, including overuse of the term and unrealistic expectations about what it can achieve. Yet incremental innovation helps slice away some of the hype, and provides a practical starting point for law firms looking transform themselves.

The truth is, incremental innovation can actually deliver big benefits. While the mind might automatically jump to big-ticket items when the topic of ‘innovation’ or ‘digital transformation’ comes up, keeping an eye on some of the smaller items and making some incremental changes can be highly beneficial – especially in the near-to mid-term as law fir...

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