The Alternative Dispute Resolution (ADR) Regulations 2015 come into force from
9 July 2015. They are aimed at making it easier for consumers to resolve disputes with traders by avoiding court action. Practitioners are more likely to see cases where some attempt has been made at ADR before their advice has been sought.
There are two new sets of regulations: the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and the Alternative Dispute Resolution for Consumer Disputes (Amendments) Regulations 2015. These implement European Directive 2013/11/EU on ADR for consumer disputes.
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