Research from the Legal Services Consumer Panel (LSCP) has revealed 30 per cent of consumers now admit to shopping around before choosing a legal services provider.
This is an increase from 25 per cent in 2016, and 23 per cent in 2012, but the trend appears to be more prevalent in the young and, consequently, in certain practice areas.
The LSCP’s 2020 tracker on how consumers are choosing legal services reported that 44 per cent of 18-34-year olds would shop around compared to 26 per cent of those aged 55 or older.
The report suggested this was down to the types of legal services that older consumers were likely to use, such as will writing and probate, as these showed a lower propensity for shopping around.
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