Ethics and Compliance

Articles

8 Aug 2019

Outrage and Kindness: a tale from practice

It's in the small things like the way we treat clients as real people and not file numbers that really matter, says Richard Barr

1 Aug 2019

Creating a compliance culture

Tracey Calvert revisits the topic of cultivating a firmwide compliance culture and explains why it's the best way to avoid nasty surprises

1 Aug 2019

Integrity above all else

Emma Walker explains why operating ethically and within the regulator's guidelines means the client cannot always be king

31 Jul 2019

Truth and justice versus certainty and finality

It seems inherently wrong that a solicitor facing adjudication proceedings should be sanctioned and face professional consequences if they've done nothing wrong, says Susanna Heley

23 Jul 2019

Solicitors' disciplinary processes: fit for purpose?

The solicitors' disciplinary process is changing before our eyes and it's crucial to the integrity of the legal profession that the SRA and SDT are strong and robust institutions, says Andrew Katzen

17 Jul 2019

Facing pressure from clients

A conflict can easily arise when acting for both parties who reach an amicable agreement on separation, but solicitors must think ethically, says Mena Ruparel

10 Jul 2019

Pushing back against a culture of acquiescence

The profession should stop accepting as a given that stress is a normal part of legal life, says Pippa Allsop

9 Jul 2019

Law firms improve complaints handling

The Solicitors Regulation Authority (SRA) has reported that law firms appear to be getting better at resolving complaints.