Private client

Articles

Man's (and clients') best friend

Having a dog on the team is the best way to humanise a solicitors' firm and comfort anxious clients, as Russell Conway has learned

From little acorn to mighty oak

Shulmans' values help it maintain a strong regional presence, says managing partner Tim Halstead. Matthew Rogers reports

Decide for yourself

The judgment in CH v A Metropolitan Council demonstrates that before making decisions for a vulnerable person, there is a real obligation to support them to gain capacity where possible, writes Sophia Roper

Don't underestimate career paralegals

Amanda Hamilton explains why the legal profession needs to embrace all paralegals, not just those who aspire to become solicitors

Questions to change the world

John Bunker provides guidance on responding to the Law Commission consultation on the law of wills

The importance of legacy giving

In the lead-up to 'Remember A Charity In Your Will Week', Rob Cope outlines the latest inheritance research findings, and emphasises the importance of solicitors reminding clients about charitable donations in their wills

GDPR: Prevention better than cure

The TalkTalk fine is a timely reminder that data protection compliance is mandatory, not optional, says James Castro-Edwards

Invest in understanding the client journey

To improve service delivery, you need to track the complete journey your clients make, explains Helen Hamilton-Shaw