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Managing an entitlement culture

By Nick Jarrett-Kerr, Visiting Professor, Nottingham Law School

17 September 2013

Politicians have been highlighting lately the prevalence of a culture of entitlement in society, under which people feel that it is their right to receive state benefits and support. There is a different sort of entitlement culture present in many professional services firms (PSFs) today. This culture takes a number of alternative but overlapping forms.

Very commonly, there is an older set of partners who feel that they have the right to continue to receive the level of income that they have enjoyed over the past few years. Having worked hard for all of their careers, they often feel that they deserve to be protected and looked after by the younger generation of partners, even after they have stopped pulling their weight.

Conversely, at the other end of the spectrum, junior partners often feel aggrieved that they have for long years contributed ‘sweat equity’ by ...

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