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Law firms need to be culture vultures: it could be key to the future of legal services

By Mark Brandon, Managing Director, Motive Legal Consulting

23 July 2014

There has been much talk about the future of legal services, from legal process outsourcing to alernative business structures (ABSs), disaggregation to talent networks. One word seems to link all of these disparate themes together: process. But, one could equally say 'mechanism' or 'operations'. It is the answer to the question: "how can we slice, dice and package up units of legal service more effectively?"

The response usually has the client front-and-centre, but the solutions always manage to favour the firm too and, indeed, why not? But, in this picking-over of the carcass of OldLaw - as I will henceforth refer to the tattered remnants of the legal profession/sector - I wonder if law firms are sometimes missing a trick. They may sometimes be rushing too quickly to answer the same old question ('how can we maintain partner profits/fee rates in the face of continual downward pressure?') rather than questioning the question itself.<...

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