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Make or buy: How to choose a KM system for your firm

Stephanie Barnes explores the key considerations in choosing between a custom and off-the-shelf KM system

11 September 2012

Make or buy? This question has been around for much longer than the current incarnation of knowledge management has existed. Do I buy a house or construct a new one? Do I make dinner or go out to eat? Do I buy a piece of art or make my own? These are examples of make versus buy decisions that we may make periodically throughout our lives.

In a law firm context, an important question is whether to buy off-the-shelf KM software or build a new custom KM system in-house.

Should the firm buy a ready-made enterprise content management (ECM) package like Microsoft’s SharePoint, Open Text’s ECM Suite or EMC’s Documentum?

Should it use open-source Alfresco software and c...

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