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Something for nothing

4 October 2010

Most people like a bargain and become even more excited about free stuff. However, in the current financial climate there’s not much of it about in professional circles. I’ve heard many tales of law firms cutting back on their marketing and entertainment budgets. Employees are being asked to justify their expense claims on the basis that some tangible work, and thus money, may flow into the firm as a result of the brandished receipts.

My team hosted a (free) breakfast meeting earlier this week about the all-new Legal Ombudsman, which launches tomorrow. We invited the complaints handling and managing partners from numerous local firms who all expressed grave concerns about the ombudsman’s imminent arrival. They are mainly worried about the increased limit on the awards which can be made against firms – which has doubled from £15,000 under the now defunct Legal Complaints Service to £30,000 plus interest – and that after the first two complaints against a firm each y...

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