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Building long-term trust and loyalty rather than offering a one-size-fits-all model makes good business sense, says Stephen Newman

6 February 2014

Yorkshire firms have reported that they continue to gain new business at a healthy rate and are starting the recovery process by hiring new staff and making further investment, according to the Yorkshire Economic Index, a research project my firm has been running for two years.

Expectations of future activity were also positive - a marked turnaround from the start of 2013, when many economists feared the UK may have fallen into a triple-dip recession. The index, which measured data from June to October 2013, revealed that at least 1,376 private sector jobs have been created in the region and that new investment totalling more than £14.65m has been made by businesses throughout Yorkshire.

So, what does this mean for the legal sector? While many firms are changing, with "nearly a third" of Yorkshire firms looking to merge within the next three years, according to a recent PricewaterhouseCoopers report, the general picture was strong. The report found th...

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