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My telephone agony

Russell Conway discovers that small firm managing partners must now have a technical aptitude for telephony equipment

2 April 2012

Solicitors are always going to need telephones. While the post seems to be increasingly a thing of the past, while we are all going to take a long, hard look at DX in the future as this may go the same way as the post, and while email is the preferred method of communication, telephone systems remain essential. Despite developments in email, texting, Facebook and Twitter, clients are still reassured to hear the sound of your voice.

I have always had a BT system. I used to know my local engineer who would pop into the office when we had the odd problem and with the aid of a screwdriver and pliers the difficulties would be swiftly resolved. Increasingly, however, engineers seem to have disappeared and about eight years ago we swapped our old telephone exchange for something called a digital exchange, which was not terribly nice to look at and consisted essentially of three bits of plastic on the wall.

All went well for a while but last year for two and a half days our ph...

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