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Is client care the key to combatting clever fraudsters?

The careful use of risk management procedures can reduce the chance of becoming just another statistic, says Kathryn Taylor

14 April 2015

The UK's fraud prevention service Cifas recently reported that recorded fraud has seen an annual increase of a massive 25 per cent and identity fraud is still the greatest threat.
The number of young adult identity fraud victims has increased by a huge 51.7 per cent since 2011. Identity theft of law firms and solicitors is rapidly increasing, with more cases being reported than ever before.

Solicitors who undertake conveyancing on a national basis like we do are significantly exposed to the risk of acting for an identity thief. Some practitioners combat this risk by simply stating they will not act for clients they do not meet. We combat the risk by having a series of internal measures and training processes, which have so far protected us. These are:

  • Always ask the client why they chose our firm: This not only serves a marketing purpose, as all solicitors should keep a record of th...

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