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Law firms could learn a thing or two about communication from the church, says Russell Conway

4 April 2011

I was attending mass at the Basilica of St Francis of Assisi and the nun was attempting to sing part of the mass. The Basilica is a large space to fill and accordingly she had been given a microphone, but appeared a little undertrained in its use. The priest had finished his bit, there was a pause and eyes moved towards the nun who was twiddling frantically at knobs on the microphone and the stand desperately trying to make herself heard. Her voice was small and without the microphone no one would hear her.

There was an irony in this inability to communicate as the Basilica of St Francis is an early example of how the church managed to communicate the bible story. Every internal wall of the Basilica is covered in wonderful murals explaining in detail the life of St Francis, the bible story and much else besides. In the Middle Ages there were very few books, other mediums of communication were rare and those who attended church were able to glean what they could from these mag...

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