Can the proposed online court system be a success, asks John Baden-Daintree
The Civil Justice Council (CJC) has called for lower value disputes to be resolved through a new state-run 'online court'.
It would run parallel to the traditional court system, allowing the courts service
to free up valuable time and resources.
The inspiration for this comes from the private sector, for example eBay's dispute resolution model, which resolves over 60 million disputes between traders
every year.
The proposed new model comprises a three-tier system, covering dispute avoidance, dispute containment, and dispute resolution. We've partnered with Small Claims Mediation (UK), who have conducted extensive work
in this area. Our combined experience shows that an
online court system has great potential, but to be successful with the public it will need to learn some key ...
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