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Quest for change: The impact of a culture of continuous innovation

Patrick Allen reflects on the leadership and management lessons from building continuous innovation into his law firm's culture  

21 May 2015


Key takeaway points:

  1. Innovation isn’t something to have a quick look at every few years – it needs to be built into the ethos of the firm and everyday management thinking. Not every innovation works, but we have achieved significant net gains each year and, if we find an innovation doesn’t work, we innovate again.

  2. Cultural change and changes to working practice are two of the hardest things to successfully execute in business; they require communication, communication and then more communication, followed by monitoring, encouragement, occasional firm guidance and more communication.

  3. Not all innovations need to be big or groundbreaking. A number of small innovations can add up to have a real impact.

  4. The profession is now at one of the most critical stages in its long history and, as a profession, we can too easily fall b...

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