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Your silent stars can be a great source of management inspiration

By Vicky Brackett, Managing Partner, Thomas Eggar

1 July 2014

Having just completed our firm's annual salary review, I should be elated. The job is done, we have talked about our stars and how motivated they are and we believe we are rewarding them as well as we can, taking into account the economic and market pressures - there is some good news to deliver. But, the process somehow has an element of frustration about it that runs the risk of extinguishing what should be a motivating and inspiring experience for those of us leading the business.

I have spent time (probably too much) thinking about why that might be. It comes back to the conundrum of why we try but never succeed in spending the larger part of our quality time working with and talking to our stars. Instead, we get absorbed and sidetracked by the underperformers or the individuals who make the most noise.

Management priorities

Commentators suggest that we spend 80 per cent of available management time on underperform...

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