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Will 2013 be the year of centralised matter management?

By Oz Benamram, Chief Knowledge Officer, White & Case 

14 January 2013

What are you going to focus on in the coming year? For the knowledge department at White & Case, 2013 is going to be the year of the matter. And we are not alone.

In an annual survey of KM leaders of large law firms (which will be posted soon here), it became apparent that process improvement, alternative fee arrangements (AFAs) / budgeting / legal process management (LPM) and matter management (among collaboration and search) are the industry’s top priorities. Furthermore, process improvement and AFAs / budgeting / LPM were the categories we spent more effort on in 2012 than we expected.

Historically, knowledge management has been document-centric – creating and collecting documents, filing, profiling and retrieving them – but now we’ve got the ability to manage our knowledge around matters.

While matters are our ‘product’– the service unit that we s...

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