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Family business | Just another day at the office

Dealing with emotional clients means keeping your professional mask on, and you'll be a better solicitors for it, says Marilyn Stowe

14 March 2013

The Legal Ombudsman has produced a report showing that family law is the most complained about area of law in England and Wales. More than a fifth of the cases it deals with involve divorce and other family law-related matters. I am sure that few frontline family lawyers will have been surprised by this finding, for the simplest reasons: divorce is an event coloured by emotions, and nearly a quarter of a million people get divorced every year. 95 per cent of the Legal Ombudsman’s complainants are members of the public; divorce is one of the few areas of law with which members of the public are most ?likely to come into direct contact, along with residential conveyancing, wills ?and probate. The Legal Ombudsman’s statistics reflect this: last year the most complained about areas of law were family law (1,332 complaints), closely followed by residential conveyancing (1,306) and wills and probate (1,024).

The report&...

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