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Editor's blog | Power to the people

Building consumer empowerment means greater transparency and accessibility in 2013

4 January 2013

The Consumer Panel’s background report on consumer empowerment paints a contrasted picture of the role of purchasers of legal services as stakeholders with potential to influence the shape of the market.

Prepared at the request of the Legal Services Board, ‘Empowering consumers: possibilities and limitations’, will undoubtedly be seen as yet more regulatory interference on the part of Victoria House pushing what some see as an anti-lawyer agenda. But it raises a number of pertinent issues for law firms, both individually and for the sector as a whole.

The report starts from the liberal premise that consumers actively furthering their interests help stimulate competition between suppliers, thus making a positive contribution to economic growth.

For most clients instructing a lawyer, however, the state of the economy or competitiveness are not the main ...

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