There are three important phases to a conversation that converts a prospective client into a paying client, and you need all three, writes Michelle Peters
Tessa Shepperson reflects on the factors contributing to the tragedy and the practices and attitudes that need to be changed to avoid it happening again
The Parole Board is insufficiently prepared to deal with the needs of trans prisoners who face a stark choice between the possibility of release and a transfer that would be in their own best interests, writes Alex Cisneros
A sector strategy is about strengthening key client relationships and making you more attractive to targets in areas you know and serve best, explains Douglas McPherson