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The holistic truth

Personal injury lawyers recognise the business benefits of an holistic approach to claims, but will have to fight insurers and the fixed costs regime to succeed. Scott Watson reports

2 May 2003

In these enlightened times, most personal injury lawyers are becoming much more to their clients than just a means to a large compensation cheque at the end of a court case. More and more PI firms are taking an ‘holistic’ approach to their clients – making sure they receive rehabilitation and social support after an accident to help them back into mainstream society – whether it be helping a client find a job or making sure they get the right physiotherapy. This month hundreds of PI lawyers will gather for the annual Association of Personal Injury Lawyers (APIL) conference to hear about how an holistic approach can lead to happier clients – and a better business. However, there are still a number of major problems that need to be overcome before rehab can become accepted as the norm. 21st century PI lawyers ‘Rehabilitation’ is still a word viewed with suspicion by many lawyers when mentioned in court. If brought up by the complainant, it’s often...

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