LeO scraps mediation proposals

The Legal Ombudsman (LeO) has decided not to pursue mediation as a method of dispute resolution after a trial revealed minimal uptake of the scheme.

SRA attempts to appease digital logo critics

The regulator’s digital logo is to be disconnected from Google analytics temporarily in a last-ditch effort to appease solicitors’ concerns about data protection and privacy laws.

Insightful misconduct

Learning lessons from previous mistakes is an important factor for the disciplinary tribunals when determining sanctions, says Susanna Heley

LeO moots annual review of most complained about firms

The Legal Ombudsman (LeO) has floated plans to publish annual performance reviews of legal service providers which receive the largest number of complaints.

Law Society outlines multiple barriers hindering lawtech

Widespread confusion, variation and fragmentation are all barriers to improving access to justice through innovation and technology, according to a Law Society report.

Legal services regulation dubbed inflexible in interim report

The current regulatory structure of legal services will struggle to meet the demands placed on it, according to the interim report of the independent review of legal services regulation.

New SRA resources launched to help law firms prepare for new regulations

The Solicitors Regulation Authority (SRA) has launched a new ‘one stop shop’ webpage designed to help prepare solicitors and law firms for the introduction of its new standards and regulation on 25 November.