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Is technology a commodity or a critical resource in law firms?

By Damian Blackburn, Director, SLFtech

26 October 2015

This is the first in a new series of columns on the biggest mistakes
law firms make in their approach
to technology.

Technology in law firms has changed radically from the days of punch cards and lines of green text on black backgrounds. Much of the difference between how legal services were assembled and delivered 30 years ago and how they are now has been achieved through technological advances.

More recently, the rise of outsourcing and the growth of cloud computing has started to turn aspects of technology into commoditised services. This is a natural step not just for technology, or technology in the legal world, but for many industries. Technology becomes cheaper and more accessible year on year. So, this raises
the question of whether law firms should view technology as a commodity rather
than a resource.

Part ...

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