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Editor's letter: What lies beneath

Firms that regularly tolerate minor infractions normalise bad behaviour, warns Manju Manglani

30 March 2012

Let’s be honest: every organisation has instances where someone, somewhere, does or says something which violates policies. Often, it is someone in a senior position who unwittingly puts the firm at risk. Perhaps unfortunately, those who observe this behaviour – unless it is serious – tend to ignore it, either due to self-preservation or a can-I-be-bothered-to-report-it attitude.

Some firms may be relieved to have the mess of human failings swept under the carpet. After all, who wants to deal with claims for relatively minor infractions on a daily basis? There is client work to be done and the endless formalities associated with reporting bad behaviour is a burden for everyone involved.

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